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Our Purpose

Mekor Haim is dedicated to promoting physical and mental well-being, offering drug prevention programs, supporting healthy families, and revitalizing the Bukharian Community's future. Our goal is to raise awareness and create a positive impact within the Jewish Bukharian Community.

Stage One "Call Center"

Call centers are vital in health and wellness, especially for drug addiction and mental health, by providing access to help, information, and support.

Key Statistics on Impact:

  • 988 Suicide & Crisis Lifeline (2023):

    • Answered 5.8 million calls, texts, or chats.

    • National call volume increased by ~40% in the first year after launch, reaching almost 5 million contacts.

    • In May 2024, monthly contacts exceeded 0.5 million, up ~33% from a year prior and ~80% since May 2022.

    • Answer rates improved from 70% (May 2022) to 89% (May 2024).

    • Average wait times decreased from 2 minutes 20 seconds (May 2022) to 1 minute 31 seconds (May 2024).

  • SAMHSA's National Helpline (for mental and substance use disorders):

    • Received 833,598 calls in 2020 (latest widely available specific figure for this line). It is a free, 24/7, confidential treatment referral and information service.

  • Impact on Addiction Recovery:

    • Among 22.3 million Americans in recovery from substance use disorder (SUD), 17% successfully recovered through support services, including helplines/call centers.

    • A 2023 SAMHSA report states that ~70% of people who receive treatment for SUD report improved quality of life and functioning within one year. Call centers are often the initial point of contact for entering treatment.

    • 72.2% of adults who struggled with substance use considered themselves in recovery in a 2021 survey. Call centers facilitate access to the continuum of care supporting recovery.

While it's difficult to isolate a direct "lives saved" number solely to call centers, these statistics demonstrate their significant role in providing immediate crisis intervention, facilitating access to treatment, and supporting individuals on their recovery journey.

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